Dear Winston Ridge Community Members,

We hope this message finds you well. We wanted to take a moment to address some concerns that have been raised regarding the recent installation of a towing-enforced sign at the Plantation pool area. We understand this may have raised questions, and we are committed to providing you with the necessary information and clarity.

To address your concerns, we have prepared a FAQ document that outlines the details of the towing enforcement policy at both pool areas.

We understand that this policy may raise concerns, and we want to assure you that it is implemented with the safety and convenience of all community members in mind. If you have any further questions or concerns, please do not hesitate to reach out to us.  As a reminder, please use official channels for questions/concerns to ensure you are receiving the most accurate information. Please email or visit

Thank you for your understanding and cooperation in this matter.

Frequently Asked Questions (FAQs):

1. What prompted the need for a towing-enforced sign?

In August 2022 a vehicle with flat tires was abandoned at the Listeria Crest Pool that needed to be towed. We contacted American Towing and Recovery to tow the vehicle, however, a towing-enforced sign must first be installed before they can tow a vehicle from a parking lot so the owner can locate their car once/if towed. They installed the sign and towed the vehicle.  This action was taken to ensure that the pool area remains safe and accessible for all community members.

As we have the sign and the policy at the Listeria Crest pool, it just made sense to install at the Plantation Pool as well. This request was submitted to American Towing in July, however the signs were on backorder and did not get installed until recently.

2. How does the towing enforcement policy work?

The tow company, American Towing and Recovery, is only authorized to tow if a representative from Elite Management or the Winston Ridge Board of Directors calls them to report the vehicle. Owners and guests are permitted to park in the designated area at the Listeria Crest pool, both daily and overnight. The towing policy is enforced only if a vehicle is clearly abandoned or damaged to the extent that it cannot be driven (e.g., flat tires, or significant body damage).

3. What steps are taken before a vehicle is towed?

An email notification will be sent to the entire community, requesting assistance in locating the vehicle’s owner. If we cannot locate the owner via email notifications, a notice will be affixed to the vehicle, providing a minimum of 14 days for the owner to address the situation.

4. Can owners use the pool area parking lot for overflow parking for their guests?

Yes, owners are welcome and encouraged to use the pool area parking lot for overflow parking for their guests. However, it is important to ensure that all vehicles are in proper working condition and not abandoned or damaged. As durable as asphalt is, oil stains can degrade asphalt by eating through the surface.

5. How much does it cost to retrieve a towed vehicle?

The cost to retrieve a towed vehicle is $95 for the tow away service, along with a daily storage fee of $25.

6. How many vehicles have been towed since the first sign was installed in August 2022?

Only one vehicle has been towed in the 14 months since the sign was installed at the Listeria Crest pool. The goal is to never have to tow an additional vehicle. 

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